Client Satisfaction

Client Satisfaction Is How We Thrive

Burrow Global focuses on understanding each clients’ business drivers and
return-on-investment (ROI) expectations before we offer a solution or start a project

The foundation of our business model is to become an alliance partner helping our clients achieve their goals and objectives. While we sometimes do single projects for clients, many more of our client relationships are based on Burrow Global becoming a part of our clients’ trusted team.
 

How do we achieve this?

Client Satisfaction

Assigning quality people with the right skills and experience
Engaging the client in active communications
Providing executive level sponsors accessible to our clients
Regularly monitoring and reporting Key Decision Critical Issues (KDCI)
  • Is project on schedule?
  • Is project on budget?
  • Is project being executed safely?
  • Does work meet all quality standards?
  • Does client have any concerns?
Focused on Exceeding Client Expectations
95% of our clients hire us for multiple projects and follow-on work
“KDCI” reports are reviewed by senior managers to assure performance metrics and client satisfaction goals are being met. When issues do occur, our executive team is fully engaged in conversations with our clients. We make every effort to quickly address any client concerns.

As part of the closeout phase of our project execution process, we engage clients in active feedback in two ways. First, through client satisfaction surveys where we seek input on any improvement opportunities. Second, we actively capture and monitor lessons learned. Incorporating key findings into our continuous improvement efforts.

Utilizing these approaches and using integrity as a guiding principle of doing business, we have been successful in developing repeat client business and many alliance relationships. When clients choose to hire us again, we believe that is a primary measure of client satisfaction success.

Learn More About Client Satisfaction